Shipping

• How much is shipping fee?
• Can I ship to APO/FPO?
• Can I ship to PO Box?
• When will my order ship?

Order & Payment

• How do I track my order?
• How do I pay for my order?
• Can I pay with Google Checkout?
• Can I pay with PayPal?
• Can I pay with Money Order or Check?
• Why is my credit card charged more than one time for an order?
• Why is my credit card charged for an order that is cancelled or declined?
• Do I have to pay "Sales Tax"?

Return & Exchange

• What is your return policy?
• How do I return/exchange my order?

How much is shipping fee?

Destination US (including AK, HI, PR)	Shipping Fee	Our Processing Time	Carrier Delivery Time	Total Delivery Time
USPS First Class Mail	FREE	1 business day	4-8 Business Days	5-9 business days
USPS Priority Mail	$5.99	1 business day	2-4 Business Days	3-5 business days
USPS Express Mail	$24.99	1 business day	1-2 Business Days	2-3 business days
Destination CANADA	Shipping Fee	Our Processing Time	Carrier Delivery Time	Total Delivery Time
USPS EXPRESS	$29.99*	1 business day	5-7 Business Days	6-8 business days
Destinations Other Countries	Shipping Fee	Our Processing Time	Carrier Delivery Time	Total Delivery Time
USPS EXPRESS	$32.99*	1 business day	5-10 Business Days	6-11 business days

*International orders: buyers are fully responsible for any additional fees imposed by customs, including any tariffs and duties.

Other Countries: includes (Australia, Austria, Belgium, Brazil, Cyprus, Denmark, England, France, Germany, Greece, Hong Kong, Italy, Japan, Malta, Netherlands, New Zealand, Norway, Portugal, Ireland, Russia, Spain, Sweden, Switzerland, UK).

Fragrances: certain fragrance/perfume items are considered Hazardous Materials (HAZMAT) and are required by the U.S. Department of Transportation to be shipped by Ground-only transport, due to air transport restrictions and regulations. If you order both jewelry & fragrance items and want to ship by Priority or Express, we will ship jewelry items via Priority or Express, will ship fragrance items via Ground separately. We DO NOT ship fragrance items to PO Box, APO/FPO, Alaska, Hawaii, Puerto Rico, Canada and international countries.

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Can I ship to APO/FPO?

Yes, we ship only jewelry items to APO/FPO. We DO NOT ship fragrance/perfume items to APO/FPO. USPS Express Mail is not available to APO/FPO because it requires your signature.

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Can I ship to PO Box?

Yes, we ship only jewelry items to PO Box. We DO NOT ship fragrance/perfume items to PO Box. USPS Express Mail is not available to PO Box because it requires your signature.

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When will my order ship?

Your order will ship from our warehouse within 1-2 business days from payment received and cleared.

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How do I track my order?

If you are a registered user, you can track order status from "My Account" page. If you are not a registered user, contact us for your order status.

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How do I pay for my order?

You can checkout with major credit/debit cards (visa, master, amex, discover).

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Can I pay with "Google Checkout"?

Yes, you can pay with "Google Checkout". At checkout page, select "Google Checkout" which will redirect you to Google site where you make a payment.

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Can I pay with "PayPal"?

Yes, you can pay with "PayPal". At checkout page, select "PayPal" which will redirect you to PayPal site where you make a payment.

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Can I pay with Money Order or Check?

No, you can't pay with money order or check. We apologize for any inconvenience that may cause you.

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Why is my credit card charged more than one time for an order?

While it may appear that you've been charged more than one time for an order, the pending charges you noticed on your credit card are actually an authorization. Authorizations are the initial communication between our billing system and your card issuing bank's billing system. While you may see multiple pending charges in your account, only one charge will be deducted after the authorization is completed. Please note that authorizations can remain in your account for 1-2 weeks, depending on your card issuing bank. You may contact your bank to confirm the charge for your purchase with NewOutlet.com.

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Why is my credit card charged for an order that is cancelled or declined?

If your order has been cancelled or declined, the pending amount that you've noticed is only an authorization, not an actual charge. Authorization occurs between our billing system and your bank's billing system to ensure that the necessary funds are available in your account before the order is charged. Because the order has been cancelled or declined, the pending authorization will not result in a charge. Authorization can remain in your account for 1-2 weeks, depending on your card issuing bank. You may wish to contact your bank to confirm the authorization and to check on its status.

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Do I have to pay "Sales Tax"?

If order is shipped to New York state, you must pay 8.375% sales tax on your order. If order is shipped outside of New York state, there will be no sales tax.

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What is your return policy?

NewOutlet.com jewelry should meet or exceed your expectations. However, if you are not completely satisfied or happy with your purchase, we guarantee to either exchange your purchase or provide you with a refund (excluding shipping and handling charges) within a 30-day of purchase. Simply return it to us, no question asked. You will be responsible for all shipping charges of the returning merchandise. Items that have been worn, damaged and/or altered will not be refunded nor exchanged. We are confident that upon receipt of your order you will love our unique jewelry. We inspect all items for damages and quality before they are shipped.

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How do I return/exchange my order?

1. Indicate the reason for your return. Include original gift box and packing slip. If you do not have your packing slip, please write your email address and/or full name on a piece of paper.
2. To avoid unexpected shipping loss, item(s) must return with a tracking number. Insure the merchandise properly. Any package that has not been received by us and tracking information cannot be provided, will be the sole responsibility of the buyer.
3. Return to: NewOutlet.com 3137 46th Street, Astoria, NY 11103

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